Privacy Policy

When you use Studio Arella, we collect:

• Account information: Your name, email address, phone number, and password when you register
• Business information: Your business name, address, and advertising preferences
• Payment information: Transaction records processed securely through Monnify (we do not store card details)
• Ad content: Images, videos, and creative materials you upload
• Usage data: How you interact with our platform, booking history, and campaign analytics

• To process your bookings and display your advertisements
• To send booking confirmations and important service notifications
• To provide customer support and respond to your enquiries
• To improve our platform and services
• To comply with legal obligations under Nigerian law

All payments are processed by Monnify, a PCI-DSS compliant payment processor. We do not store, process, or transmit your card details. Your financial information is governed by Monnify's privacy policy in addition to this policy.

We do not sell your personal data to third parties. We may share your data with:

• Monnify for payment processing
• Cloudinary for secure media storage and delivery
• Our email service provider for transactional notifications
• Law enforcement agencies when required by Nigerian law

We retain your account data for as long as your account is active. Booking records are retained for a minimum of 7 years for accounting and legal compliance. You may request deletion of your account and personal data by contacting us directly.

You have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your personal data (subject to legal requirements)
• Withdraw consent for marketing communications at any time

Our platform uses essential cookies for authentication and session management. We do not use third-party advertising or tracking cookies.

For any privacy concerns or data requests, contact:
Studio Arella — Bems Group
Manager: Diekolayomi Samuel Babatunde
Phone: 08164523926
Location: Bems Junction, Finbars by Bende Road, Umuahia, Abia State, Nigeria